1. Customer Services

Where is New Brich showroom?

Address: 76 Street No 6, Binh Tri Dong B Ward, Binh Tan District, Ho Chi Minh City.

Do I have to work with a designer or an architect?

It is highly encouraged that you work with an architect or interior designer on any project, but not required. As it is easier for a designer to better assess your individual needs with regards to space, light, colors, textures and lending a flow to your overall home environment.

How can I get the New Brich catalogue?

Customers have 3 ways to get the catalog of New Brich:
+ Register to receive catalog on website www.newbrich.com
+ Contact hotline 1900 561 233
+ Visit New Brich showroom

How do I contact you?

You can visit individual showroom or call our Customer Service via hotline to find out more information.

NEW BRICH TRADING
– Address: 76 Street No 6, Binh Tri Dong B Ward, Binh Tan District, Ho Chi Minh City, Vietnam
– Website: www.newbrich.com
– Hotline: 1900 561 233
– Email: customersevice@newbrich.com

What is the delivery policy?

Delivery service is free of charge for urban areas. For suburban areas as well as other provinces, delivery charges will be applied. Please contact the nearest showroom for advice.

What is the purchase policy?
– Check the product:

Customers need to check the products upon receipt. If the product is scratched or damaged during transportation, please seal, preserve the product and immediately notify the sales department or the company for advice and resolution.

– The return of product:

New Brich agrees to accept returns under the following conditions:

  1. Tiles that are intact and have a full shell, not yet constructed, can be returned within 1 week after delivery. In case of excess construction, the customer can return (no more than 5%) and pay the cost of returning the product.
  2. Sanitary ware after opening the box and signing for receipt of product, components and accessories (if any) cannot be returned.
  3. Glue products after agreeing to receive are not exchangeable.
  4. All technically defective items will be returned after having a working record between the two parties. The cost of returning is paid by New Brich.
  5. Promotional product, products included with returned products may be required to be refunded when returning products.
– Warranty:

Due to the variety of products, the product warranty will be consulted directly by salesman or staff at the showroom.

2. TILE PURCHASING, INSTALLATION & PRODUCT CARE

What is the difference between a wall tile and a floor tile?

In construction, floor tiles can be used as wall tiles, but not all types of wall tiles can be used for floor tiles. These two tiles differ in the bearing capacity and weight of the tiles. Floor tiles are designed to withstand the pressures of people and furniture. Wall tiles are usually lightweight for laying on vertical surfaces.

Can I tile myself?

Tiling can be a tricky process, but it is definitely something you can undertake yourself. Check out our How to DIY section of our website – it’s full of tips and guide for tiling!

What is a tile’s R rating?

Ceramic and Porcelain tiles designed for wet areas should be tested by one of either a (i) Wet Pendulum or (ii) Oil-Wet Ramp test with the R rating referring to the result of the Oil Wet Ramp test. The R rating of a tile refers to its level of slip resistance in a wet area with R ratings ranging from R9 to R14 where the higher the rating equals a greater level of slip resistance. Any tile exhibiting an R rating of R9 or above is typically suitable for a wet area however some commercial applications will higher R rating and this should be considered before purchasing a product for a wet area. Always keep in mind that although a tile may offer slip resistance, ceramic and porcelain tiles may still be slippery in wet areas and precautions should always be taken to ensure the risk of slipping is minimized.

Accordion Panel

Yes. It’s recommended to order 10% – 15% extra based upon pattern layout to accommodate for cuts and future repairs. Availability and style of tiles are always changing so having an extra box or two on hand is highly recommended.

What materials and tools are needed for tile installations?

Depending on the product being installed and the installation area, each project is unique and may require different tools to complete the job. In general, you will need level, googles, sponge, wet saw, trowel…

How long does it take to install tile?

For the construction of ceramic tiles, the time will depend on a number of factors such as the products, the space and the preparation time. New Brich will support necessary information such as tiling instructions and direct consultation at showrooms.